Decorating Service Agreement
Please read these Decor Policies (“Terms”, “Terms of Service”, "Policies") carefully before using any services provided by Balloon Bar ("BB”). Your use of BB Services is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, clients, customers and others who wish to use the Service.
By commissioning or using Balloon Bar you agree to be bound by these Terms. If you disagree with any part of the terms then you should not use BB Services. We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
Reservation of Services: To reserve the services of Balloon Bar, the contract must be signed and deposit paid (including non-refundable service retainer) by all indicated due dates. The cost for the services will be the value indicated on the invoice and total payment is due no later than one (7) days before the event date or taking possession of the rentals whichever comes first.
Service Retainer: A non-refundable service retainer of 10% of invoice total or $150.00 (whichever is greater) is included in all payments made at the time of booking. This obligates Balloon Bar to reserve your event date and time and prevent other potential clients from booking. The service retainer is applied to final balance and not billed as additional cost.
Deposits: All deposits includes a non-refundable service retainer. The Client is required to make a 40% deposit is due as indicated on the invoice by any stated due date to lock in price and guarantee service availability. *Please refer to Refund sections for refund details.
Payment Schedule: All Services booked more than ten (10) business days in advance of scheduled delivery date will have the option to make a 40% deposit OR full payment. If the services is booked fifteen (15) business days or less in advance OR where a coupon/discount applies, the full payment amount is due at the time of booking according to payment. The final balance of payment is typically due at least 10 days prior to event date. Failure to make deposit or payments by due date or in a timely manner may result in the any or all of the following:
Invalidation and removal of any applicable discounts, special promotions, complimentary services, etc.
Reinstatement fee of up to $150 to reestablish event date and time.
Release of event date and time.
Termination of the contract.
Payments Accepted - Payments can be made with credit card (MasterCard, Visa, Discover, or AmEx), PayPal/Venmo or with check (drawn on company account only). Please make checks payable to Balloon Bar.
Planning - As part of your order and at no additional charge, a total of 6 planning hours are provided. These hours include, but are not limited to, your initial consultation, research, written proposal, and revisions and related research. Additional planning time will be charged at $50/hr. Activities included in additional planning include but are not limited to research, revisions to order, additional meetings, conversations via email, phone or other methods for the purposes of design and/or event planning. Site visits are $50/hour, including travel time. Balloon Bar reserves the right to waive any fee and add additional consultation time for larger events or as deemed necessary by Balloon Bar.
Venue: Rules and regulations of all event sites are the responsibility of the client. The client shall provide a copy of all pertinent rules to Balloon Bar.
Arrival — Access to event location must be secured and confirmed by client to ensure timely setup. Decorating Staff will arrive onsite within the hour of installation time specified. Balloon Bar cannot be held responsible for delays (or incomplete décor) if reasonable amount of time is not allowed to complete décor services as described in this agreement.
Booking — An event is ONLY considered “booked” after a payment (50% deposit or full amount) is made by the due date indicated on service invoice. If client allows quotes/invoice to expire it is understood that the event date and time will be made available to other clients and any discount or special promotion applied will be remove and invalid.
Payment — All decor jobs booked more than 2 weeks in advance will have the option to make a 50% deposit OR full payment. If the job is booked less than 2 weeks in advance OR a coupon, discount or package deal applies the full payment amount is due according to the invoice due date.
Cancellation — Client maintains the right to cancel at any time, however a cancellation fee may apply if we purchased supplies to build your decor, started working on your décor or turned down other work to decorate your event. If an event is cancelled one of the following fee applies:
No (0%) Cancellation Fee for orders cancelled MORE than 30 days in advance of event date, OR
25% Cancellation Fee for orders cancelled LESS than 30 days in advance of event date, OR
50% cancellation fee for orders cancelled LESS than 15 days in advance of event date.
75% cancellation fee for orders cancelled LESS than 7 days in advance of event date.
Limitation of Liability — Neither Balloon Bar nor client will incur a liability to each other for failing to perform any obligation under this agreement if such failure results from a force majeure or any forces beyond a reasonable control. Balloon Bar is not responsible for severe inclement weather, acts of God, or other situations that may cancel or postpone your event. Please note that BB will make every effort to accommodate date changes as permitted by our schedule. In the event of incapacitating illness injury or emergency to the agreed-upon BB shall substitute a balloon artist of equal or greater skill at no additional cost to client. If no replacement can be found BB and client will be discharged of all obligations under this agreement and all deposits returned. We are not responsible for accidents or injuries related to our decor that is caused by mischief or mishandling by the client, guests or site staff. Client agrees to indemnify and hold BB harmless of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys' fees and costs, to the extent caused by or arising out of or relating to the work of BB.
Onsite Changes — Our mission is to make your event decor look great. If we are unable to complete the design as planned due to unforeseeable circumstances at the event venue, or due to Client preference we will assess a change fee if we incur any addition labor or material expense as a result of such changes.
II. Balloon Decor
The follow applies for all Balloon Decor jobs:
Sole Balloon Artist - Balloon Bar will be the sole exclusive balloon décor provider for your event. Any designers will be direct employees or sub-contractors of the designated sole Balloon Artist used at this event. By signing this agreement the client agrees that no other person or company, including but not limited to caterer, coordinator, planner, event designer, volunteers, professional or otherwise, shall provide balloon products or decor for the client’s event without the written notice and consent of Balloon Bar. This is to protect our professional reputation and to insure uniformity throughout your event. Any exceptions must be approved in writing by Balloon Bar and exceptions are at the sole discretion of Balloon Bar.
All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or manufacturer changes material type, BB reserves the right to make any last minute changes (at our discretion based on availability of materials at time of event). We reserve the right to substitute an item of like kind and quality.
We use professional equipment and material as intended for its particular purpose within all designs. To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in. Please do not use or place any decor designed for indoor use outdoor or outside of covered 4-wall framed structures.
Inclement Weather Clause
BB shall not be responsible should weather conditions make it impossible to setup décor service (as described in this agreement). This includes, but not limited to strong winds, rain or snow storms.
We use only the highest quality products and techniques to build your décor. However, due to the general nature of balloons, we CANNOT guarantee that your balloons will remain perfect and intact when used outdoors. Most outdoor decor is still subject to popping, “frosting” or fogging/oxidation of the colors, and/or movement from the wind. If inclement weather conditions make it difficult or impossible to produce as specified BB will do its best to be flexible with providing décor alternatives. It is clearly understood that there will be no refunds or discounts for loss, breakage or failure to produce due to factors outside and beyond our control.
Helium Balloons outdoors
To get best use out of Helium-filled designs including bouquets/clusters, arches centerpieces, etc. we strongly recommend that you use them for INDOOR ONLY. Unfortunately their behavior and movement are very unpredictable and they are likely to flop around in the wind, lose their form or pop, pop, pop!
Due to the professional level of our designs, there will not be any other balloons from other vendor sources on the event site during scheduled set-up time, including the inflation of balloons by volunteers. If this occurs, BB reserves the right to leave the job site for breach of contract. Exceptions: if client and BB agree prior to the event and it is written into the contract.
All re-usable non balloon equipment, including but not limited to frame, lighting, poles, fabric, etc., are the property of BB and must remain onsite for pickup at a specified time and date. Client is responsible for all losses due to theft, vandalism, misplacement or damage. In the event that our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s). Depending on the decor, we may be able to build decor items onto temporary equipment that can be purchased during the booking process.